About us

We’ve been claiming money back from the taxman and helping people with their tax returns since 1999. We work closely with HMRC to put the cash back in your pocket and you can be sure that we know the rules inside out. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service. Let us help you today.

DO YOU QUALIFY FOR A TAX REFUND FROM HMRC?

£2,500 - That's the average 4 year claim. Don't miss out!

RIFT Offices in Ashford, Kent

Our Story

A family business

The RIFT Group is a family business based in Kent since 1999. We've currently got around 160 employees and are continuing to grow, winning the Megagrowth 50 Award in 2015 and the KEIBA award for Customer Service.

We work with a range of partners in the form of referrers, agents and like-minded companies to help businesses and individuals get the best advice. Many employers and institutions have recognised the benefits of our service and work with us, along with the backing of recognised industry and affiliate bodies.

Our Chairman

About Jan Post

Jan Post is the owner and Chairman of the RIFT Group. She set up the company in 1999 in Ashford, Kent, where the head office remains. Jan has won a number of entrepreneur awards for her approach to business, which focuses on employing local people and investing in their potential including:

  • Woman of the Year in Construction
  • Kent Business of the Year
  • Kent Women in Business, Business Woman of the Year

Our MD

About Bradley Post

Bradley has been with the RIFT Group since 2010, covering a variety of roles during that time including Sales and Marketing Director, and most recently Commercial Director since 2014, helping RIFT to diversify into new markets and services and leading the development of new systems and structures.

Prior to joining RIFT Group, Bradley spent 10 years at Accenture as a Management Consultant where he worked extensively with a variety of Blue Chip organisations on major business and system transformation projects ranging from CRM Implementations, Business Analysis, Project & Programme Delivery Management, and Test Management. 

Customer Service is a state of mind

Core values

We look after every claim on an individual basis so we can do what is best for your personal situation.

The RIFT Group is built on the idea that great customer service is great business. That's why we're proud members of the Institute of Customer Service and were delighted to be winners of the 2015 KEIBA award for Customer Service and Commitment.

To make sure our customers get the best service possible we work alongside:

Our Approach

In tax, there's no such thin as a one-size-fits-all service.  With RIFT you get the personal service and attention you need:

  • Every industry, business and situation is different.  You're never just a number to us.
  • We're the only tax company with the ICS ServiceMark for customer service.
  • We match the top household names in customer satisfaction.
  • 92% of customers recommend us to friends and family.

RIFT Guarantee

Our guarantee means you'll never lose a penny

When you claim your tax refund with RIFT, our unique RIFT Guarantee means that you don't have to worry about the taxman reclaiming any of your money.  So long as you give us full and accurate information, if HMRC disagree with the amount that we've claimed and ask for the money back, we'll pay it.  It won't cost a penny.

RIFT Guarantee

Need more help?

Wondering if you can claim a tax refund or need to submit a tax return? Use our online tools to find out if you're owed money by HMRC.

Do I Qualify?

Speak to us 6 days a week.
Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00.
RIFT Refunds, RIFT House, 200 Eureka Park,Upper Pemberton, Ashford, Kent, TN25 4AZ

Call us on 01233 628648

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